A Classic Land Cruiser by the Lake

Hi Russ,

On site for the new restaurant

On site for the new restaurant

We wanted to let you know we have arrived safely back to El Castillo. It was such a plus to have you on board. We truly could not have done it without you. Let alone completing our purchase within just a few hours. We will be recommending your services to anyone needing to purchase a vehicle in CR.

Here’s a pic of the awesome tank in front of Nepenthe B&B here in El Castillo. The restaurant build site is just beside. Hope you two can come for a dinner on us when we open later this year.

Thanks again,

Ryan and Rebecca

www.nepenthe-costarica.com

Getting Our Client Into a Jam …

Geo Tracker 1998

4 doors for beach living

Russ

Thank you for providing me with incredible service in helping me find a car. My requirements on car size was strict due to my small garage, yet you managed to provide me with many choices to inspect.

I appreciate that you scheduled my day very efficiently, and I was able to choose one on the first afternoon. I had no knowledge that the paperwork would be so involved, yet you managed to get the legal lawyer and have me on my way in less than one hour.

In addition, you truly went above and beyond in helping me locate a roof rack afterwards. I would certainly  recommend your services, especially after discovering how involved it would have been for me, to attempt it myself.

Sincerely, Gerry Wilson

Thanks Before Thanksgiving

Hello Russ and Kattia

Thanks for all your help with the purchase of the vehicle. The service provided was excellent, fast and efficient. We appreciate all your efforts in sourcing suitable cars, arranging the appointments, driving us around, and arranging the insurance, etc.

We would most certainly be recommending your company to any of our friends that one day might be interested in coming to live in Costa Rica.

We really are enjoying the car, with the only issue being a slow leak in one of the back tires that we will need to have fixed in San Joaquin.

Thanks again and look forward to seeing you once the license plates arrive.

Enjoy.

Garry McMullen
David Phipps

A Pleasant Resolution

As you know, Kattia was very helpful in the purchase of a car. She indicated that you would like to be kept informed as to the service that Autos Delgado would provide after the sale. I am writing this to alert you to the fact that the brakes are going out.

I mentioned my  concern to Julio Cesar Delgado G. at the the time we were trying the car out and he assurred me the problem with the softness of the brakes had to do to with that they were new and had not settled in. Now, if I do not pump them up or if I only apply them, the pedal will go to the floor. This has been a slowly developing problem, becoming this serious last night.

I will contact Mr. Delgado today and I hope he will respond in a positive, rapid manner and correct to problem immediately. I will keep you informed as to his reaction and response to the 30 day guarantee.

Thank you John Martin

********** Afternoon Message

Julio, the owner was always very reachable, courteous and helpful. At first, he indicated his mechanic would not be available until Monday as today was the end of the work week. I politely told him that I would have no transportation this weekend and for much of Monday.

He told me that he would contact his mechanic to see if he could get to it this morning. Ten minutes later he called me and told me to bring the car in immediately as he had made arrangements to have the repair done. We did so.

He repaired the window control on the passenger side before having me follow him to the repair shop. He took me back to his agency and the my waiting family. We took a tour of the surrounding area. He called about an hour later with news that the car was repaired and at his agency.

We returned and it was ready with a new master cylinder, ready to go. He had one of his workers washing and polishing it, as good as an exterior detail job. I have driven the car and given lessons to Carolina this evening.

Needless to say, I am pleased with his response.

John

Driver’s Education?

Nissan Pathfinder 2000Hi Russ and Kattia!  Sorry for the delay in getting back to you, but we have spent the last two days trying to recover from the ordeal of driving in San Jose!

We had a reasonable journey back to Tilaran and all was going well until we got to our house and Peter discovered that he had left the key for the padlock on the gate on the keyring of the rental car!  Thankfully there is also a side gate where we can bring in the car in off the road, but there were a few moments of panic!  I have called the car rental company and they have found the key – they say they are going to put it on a delivery service which runs on the bus from San Jose to Tilaran.  Hopefully it will arrive on Monday and we can go and collect it from the the bus station.

Anyway, the most important part of this email is to tell you how happy we were to have found you – you have both offered us service with a smile (in Kattia’s case anyway – Russ, we imagined you smiling through your emails!) and have gone above and beyond the call of duty from beginning to end.  You helped us through what could have been a very stressful time and there is no way we could have done it without you.  We were lucky to find a suitable car straight away and you managed to speed us through the buying, registration and insurance processes so that we could get on our way.  Kattia – your cheerfulness and can-do attitude made everything seem easy, even if your driving did leave us holding our breath on occasions!  One day we will learn to drive like you!  Many, many thanks for all you did for us – and please feel free to use our comments as a testimonial on your website – we would have no hesitation in recommending you to anybody.

Regards,
Frances and Peter
:-)

Surf’s Up ! Kalon Surf Costa Rica Buys Galloper

Galloper 2000 for Surf School Transportation

Hyundai Galloper 4 x 4 SUV for Kalon Surf

When I was planning my move to Costa Rica to open my luxury surf school, Kalon Surf, one of the key things that I needed to manage was getting a car, a proper one, preferably not overpriced. But how do you go about it? Where to go? Private sale or to a dealer? Which ones are good, which one not? What is the right price? Which type of car should you get? With seriously high taxes on import, you really do need to consider your options. But again where to start…

Then funny enough, at the same time I found Fijatevos on the internet, they were also recommended to me by someone I trust on anything he would say – I checked their website, read their extensive reviews (I now even more understand why Kattia has so many) and decided that this is definitely the best option. In fairness, at that moment I also thought – even just on getting from dealer to dealer by taxi and the amount of time to locate the taxi’s their service would pay off.

It turned out to be such much more, Russ replied quickly on any questions I had, but more importantly they have knowledge about the market tell you sincerely what to do, what not to do and even help you with some additional issues (e.g. Read the article on opening a Costa Rica bank account on Fijatevos of Russell). I felt I was already well prepared before I arrived.

On arrival, Kattia picked me up at the hotel and had a list of cars ready to be checked out. And boy, she knows a lot – she checks the car with you, part for part, asks whether certain things get replaced or not and also tells you when it is better to move on to the next car – and although she is on good terms with most of the dealer you will visit (which definitely helps) she is 100% on your side and tries to get done as much as possible.

It goes without saying I would recommend them in a heartbeat, and chances are that when I buy my next car here in Costa Rica (as I might need another one for my business) I would like to use Kattia and Russel again. Thanks guys.

Kjeld Schigt, Founder
Kalon Surf School – Playa Dominicalito, Costa Rica

Ps. Their “after-sales” is perfect as well!