Another Satisfied Customer

Dear Russ-

As I noted in earlier conversations, I still wanted to write a letter thanking you and your wife Kattia for your patient and gracious assistance in purchasing my car using your PASS service. Even though there have been difficulties with some aspects of the car’s condition, I remain VERY happy with the service and assistance you have provided. Your knowledge of the used car business in Costa Rica helped me immensely in navigating the unfamiliar process of purchasing a car in a different language and with very different regulations and requirements for licensing, insurance, etc. In the United States, I have read that car buying ranks as one of a typical individual’s most dreaded experiences, ranking near the top of personal fears, equivalent with public speaking, going to the dentist, and other unpleasant, but often inevitable chores. A service like you offer in PASS provides some much needed support, both technical and emotional, in a situation where one already feels at an extreme disadvantage in negotiating a good deal and finding a car that will meet not only their needs, but their expectations. Thank you again for your time and continuing assistance,

Scott

Scott Shannon, Associate Professor
Faculty of Landscape Architecture
SUNY- College of Environmental Science & Forestry
Syracuse, NY & Monteverde

Update ***  May 30th

Russ-
I got the car fine on Monday afternoon, and I spoke with the dealer, and it sounds like they did a complete engine overhaul (including installing all new pistons and rings). I’ve just returned from my trip to Nicaragua (+/-500 miles), and I wanted to let you know that the car performed flawlessly. My fuel efficiency DOUBLED! The car got 13 kilometers per liter (32 miles per gallon!), and only about 6.25 before the engine overhaul. The temperature gauge never went beyond the half-way point. It sounds like it may need a slight adjustment to something (there is a little whine at low RPM’s that is new, and the power steering belt slips a little in a slow sharp turn), but I think I can have these taken care of OK locally.

Thanks again for your help! I doubt the dealer would have been nearly so cooperative were it not for the fact they are interested in maintaining a long term business relationship with you and your wife, and the website has obviously facilitated several sales that may never have happened without your assistance. That said, they were very accommodating and cheerful, and very apologetic about not being able to have the vehicle done when they had promised it. If you think it would be useful, I will be happy to write an additional “testimonial letter” to vouch for the fantastic help you have provided though the PASS service. While my experience with buying a car in Costa Rica may not have been as perfect as I might have hoped, you have clearly made the difference in the reaching the ultimate outcome– a happy car buyer!

Take care- Scott

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