A Pleasant Resolution

As you know, Kattia was very helpful in the purchase of a car. She indicated that you would like to be kept informed as to the service that Autos Delgado would provide after the sale. I am writing this to alert you to the fact that the brakes are going out.

I mentioned my  concern to Julio Cesar Delgado G. at the the time we were trying the car out and he assurred me the problem with the softness of the brakes had to do to with that they were new and had not settled in. Now, if I do not pump them up or if I only apply them, the pedal will go to the floor. This has been a slowly developing problem, becoming this serious last night.

I will contact Mr. Delgado today and I hope he will respond in a positive, rapid manner and correct to problem immediately. I will keep you informed as to his reaction and response to the 30 day guarantee.

Thank you John Martin

********** Afternoon Message

Julio, the owner was always very reachable, courteous and helpful. At first, he indicated his mechanic would not be available until Monday as today was the end of the work week. I politely told him that I would have no transportation this weekend and for much of Monday.

He told me that he would contact his mechanic to see if he could get to it this morning. Ten minutes later he called me and told me to bring the car in immediately as he had made arrangements to have the repair done. We did so.

He repaired the window control on the passenger side before having me follow him to the repair shop. He took me back to his agency and the my waiting family. We took a tour of the surrounding area. He called about an hour later with news that the car was repaired and at his agency.

We returned and it was ready with a new master cylinder, ready to go. He had one of his workers washing and polishing it, as good as an exterior detail job. I have driven the car and given lessons to Carolina this evening.

Needless to say, I am pleased with his response.

John

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