We had a reasonable journey back to Tilaran and all was going well until we got to our house and Peter discovered that he had left the key for the padlock on the gate on the keyring of the rental car! Thankfully there is also a side gate where we can bring in the car in off the road, but there were a few moments of panic! I have called the car rental company and they have found the key – they say they are going to put it on a delivery service which runs on the bus from San Jose to Tilaran. Hopefully it will arrive on Monday and we can go and collect it from the the bus station.
Anyway, the most important part of this email is to tell you how happy we were to have found you – you have both offered us service with a smile (in Kattia’s case anyway – Russ, we imagined you smiling through your emails!) and have gone above and beyond the call of duty from beginning to end. You helped us through what could have been a very stressful time and there is no way we could have done it without you. We were lucky to find a suitable car straight away and you managed to speed us through the buying, registration and insurance processes so that we could get on our way. Kattia – your cheerfulness and can-do attitude made everything seem easy, even if your driving did leave us holding our breath on occasions! One day we will learn to drive like you! Many, many thanks for all you did for us – and please feel free to use our comments as a testimonial on your website – we would have no hesitation in recommending you to anybody.
Frances and Peter