As part of our exciting move to Costa Rica, my family and I needed to secure a car before our arrival. Russ from WheelsCR made what could have been a complicated process incredibly simple by assisting us fully remotely.
Communication
From the beginning, the communication was exceptional. Russ walked us through each step of the car-buying process, leaving no room for confusion or worry.
Selection of Vehicles
Russ sourced an impressive array of vehicles that were perfectly aligned with our requirements. His suggestions saved us valuable time and gave us confidence in our choice. He provided detailed photos and, once we narrowed down our search, provided us with even more details.
Detailed Inspection
Once we picked the car that we liked, Russ had the car inspected by a local mechanic that he’s used before for our peace of mind.
Paperwork and Translation Services
One of the most daunting aspects of buying a car internationally is the paperwork. WheelsCR took that burden off our shoulders, handling every form and even helping with translations.
Additional Services
Beyond the purchase itself, Russ helped coordinate the purchase and installation of a snorkel, new suspension, and tires. He also connected us with a car insurance broker, streamlining what could have otherwise been another complex task.
Overall Experience
This was one of the best customer service experiences I’ve had, period. A special shoutout to Russ for making everything run so smoothly.
Conclusion
Trust is a huge factor in any transaction, and sending $60K to another country to someone you haven’t met is challenging. However, I had read many positive reviews about Russ and WheelsCR, and now we’re adding one more! If you’re in the market for a car in Costa Rica, whether you’re there physically or planning remotely like us, Russ @ WheelsCR should be your go-to.
Arthur, Playa Samara – Guanacaste