I researched on-line for someone to help with a car purchase when we moved to Costa Rica from the UK and Wheels.CR came up with excellent reviews. However, I was still pretty cautious when I contacted Russ. This was a significant purchase for us and I just wanted to be as comfortable as possible that someone who knew the system ‘had our backs’.
From initial contact, Russ was extremely responsive and helpful, despite the large number of questions that I bombarded him with!
On the day of the purchase, Russ had found 5 trucks in 3 different garages for us to look at. He picked us up at our hotel and off we went. We found a great one that more than met our expectations at the second garage (4th vehicle) so didn’t look at the final vehicle.
We are absolutely delighted with our purchase.
Russ was with us every step of the way throughout the purchase process, which to my surprise continued to the point of collecting the vehicle, when Chris took Mark from the hotel to collect the vehicle from the dealership and then drove most of the way back so that Mark didn’t get lost!
Russ also organized an insurance broker to meet Mark at the dealership and a lawyer to deal with the paperwork, who actually came to our hotel.
The whole experience with Russ, from first contact to completion of purchase has been extremely positive and excellent value for money. The fee charged is more than reasonable.
When we change our vehicle, Russ will be our first contact to help with this.
We cannot speak highly enough of Russ and his team. Thank you very much from two happy customers!
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